MITSUBISHI ELECTRIC Changes for the Better

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).

What types of cookies does Mitsubishi Electric Europe B.V. use?

We describe the categories of cookies Mitsubishi Electric Europe B.V. and its affiliates and its contractors use below.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages, MyMitsubishi) cannot be provided.

This Website currently uses the following strictly necessary cookies:

Name Purpose Source Lifetime Provider
auth_at This cookie stores the access token. The access token is a randomly generated key that the website uses to identify an authenticated user and make sure that all actions in the MyMitsubishi area are done on his/her behalf. This cookie is very short-lived and gets frequently refreshed for security purposes. Local Server Persistent 1st Party
auth_rt In order to refresh the authentication token, we use a random key named Refresh token. The token is long-lived and protects user data from being stolen. Local Server Persistent 1st Party
auth_cv In order to provide safe authentication we generate a random key, encrypt and store it in cookies. This key is used to check the validity of other tokens and protect the authentication flow from MITM attacks. Local Server Session 1st Party
auth_state This cookie contains a randomly generated string named State. State parameter protects the application endpoint by binding the original authorization requests to responses. This is CSRF protection. Local Server Session 1st Party
auth_return_login Short-lived cookie to return the user to the current page after login. Local Server 15 minutes 1st Party
auth_return_logout Short-lived cookie to return the user to the current page after logout. Local Server 1 minute 1st Party
_csrf This cookie stores a randomly generated string that is tied to the user session and ensures that all user actions are relevant and not forged by someone else. It is used to protect users from CSRF attacks. Local Server Session 1st Party
_cookie_consent The cookie "_cookie_consent" is used to record your selection in the cookie notification popup to prevent the cookie notification appearing on every page of our website. Local Server 6 month 1st Party
_skip_market_info This cookie is used to store your choice of the preferred local website in the popup to prevent the popup appearing on every page of our website. Local Server 6 month 1st Party
AUTH_SESSION_ID ID of the current authentication session. Local Server Session 1st Party
AUTH_SESSION_ID_LEGACY ID of the current authentication session. Local Server Session 1st Party
KC_RESTART KC_RESTART is the cookie, which is created at the beginning of the authentication flow. It contains client information encoded in the JWS token. The cookie is used in case the root authentication session expires, and to re-create the new authentication session from the client information supplied in the cookie. Local Server Session 1st Party
KEYCLOAK_IDENTITY Contains a token with the authenticated user id. Local Server 10 hours 1st Party
KEYCLOAK_IDENTITY_LEGACY Contains a token with the authenticated user id. Local Server 10 hours 1st Party
KEYCLOAK_REMEMBER_ME The cookie will be set when the user checks the “Remember me” checkbox on login and stores in this case the username. Local Server 1 year 1st Party
KEYCLOAK_SESSION ID of the current browser session. Local Server 10 hours 1st Party
KEYCLOAK_SESSION_LEGACY ID of the current browser session. Local Server 10 hours 1st Party
KEYCLOAK_LOCALE Stores the local website the user logged in from for Keycloak. Local Server Session 1st Party
_GRECAPTCHA Risk analysis on form submit. Google Recaptcha 6 month 1st Party

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

YouTube Video

On some pages, this website uses YouTube to embed video content. YouTube may collect data about your activity. For more information about YouTube's privacy policy please visit

YouTube PurposeLifetimeProviderFurther Information
VISITOR_INFO1_LIVEThese cookie checks the bandwidth to e.g. adjust the quality of the Youtube video.6 months3rd Party
NIDThese cookies are used to remember your preferences and other information, such as your preferred language etc.6 months3rd Party
YSCThis cookie ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledgeDuration of a user’s browsing session3rd Party
PREFIs used to store information such as your preferred page configuration and playback preferences like explicit autoplay choices, shuffle content, and player size.8 months3rd Party

Performance Cookies

We make use of analytic cookies to analyse how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Matomo Analytics First Party Cookies

The Website uses analytic cookies from Matomo Analytics. For more information please visit Matomo's privacy policy.

NamePurposeSource LifetimeProviderFurther information
starts with:  _pk_refused to store the attribution information, the referrer initially used to visit the websiteMatomo Analytics 6 months 1st Party.
starts with: _pk_idused to store a few details about the user such as the unique visitor IDMatomo Analytics13 months1st Party.
starts with: _pk_ses, _pk_cvar, _pk_hsrshort lived cookies used to temporarily store data for the visitMatomo Analytics30 minutes1st Party.
starts with: _pk_testcookieused to check whether the visitor’s browser supports cookies)Matomo Analyticsis created and will be then directly deleted1st Party.
starts with: mtm_consent (or mtm_consent_removed), mtm_cookie_consentare created with an expiry date of 30 years to remember that consent was given (or removed) by the user.Matomo Analyticshas an expiry date of 30 years, but could be removed by the user1st Party.
starts with: matomo_ignorecookie will be a third party cookie. This cookie does not contain personal information or any ID and the cookie value is the same for all visitors.Matomo Analytics30 years3rd Party.
starts with: matomo_sessidused for opt-out features (this is called a nonce and helps prevent CSRF security issues)Matomo Analytics2 weeks1st Party.

Google Ads Cookies

CookieScopePurposeStorage period (3rd Party)Used as a test to check wether the browser allows cookies to be set. Contains no identifiers.15 minutes (3rd Party)Contains a randomly generated user ID. Based on this ID, Google can recognize the user across different websites across domains and display personalized advertising.1 year

LinkendIn First Party Cookies

The website uses conversion tracking by using LinkedIn InsightTag. Companies can use first-party cookies to better capture website audiences and conversions. The Insight Tag works by creating a cookie on visitors' web browsers when our website is visited. When enhanced conversion tracking is enabled, LinkedIn automatically adds a click ID to the end of landing page URLs which allows the tag to use first-party cookie tracking.

For more information please visit  

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.

Use of IP addresses and web logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. to more accurately gauge our users’ demographics.

Changes to the Cookies Policy

We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on 31st March 2023.